{"id":1415,"date":"2025-06-04T18:08:23","date_gmt":"2025-06-04T16:08:23","guid":{"rendered":"https:\/\/caf-rapport-activite.fr\/caf86-2024\/?post_type=temp-fort&p=1415"},"modified":"2025-06-04T18:08:24","modified_gmt":"2025-06-04T16:08:24","slug":"la-caf-presente-les-dispositifs-parentalite-aux-psychologues-de-leducation-nationale","status":"publish","type":"temp-fort","link":"https:\/\/caf-rapport-activite.fr\/caf86-2024\/temp-fort\/la-caf-presente-les-dispositifs-parentalite-aux-psychologues-de-leducation-nationale\/","title":{"rendered":"La plateforme de service de la Caf int\u00e8gre une nouvelle activit\u00e9 !"},"content":{"rendered":"\n
\n
\n

Depuis le 2 janvier 2024, la Plateforme de service (Pfs) s\u2019est enrichie d\u2019une nouvelle activit\u00e9 : le dispositif solidarit\u00e9. <\/strong>
<\/h4>\n\n\n\n

La Pfs NANO – Nouvelle Aquitaine NOrd – a la particularit\u00e9 d\u2019\u00eatre compos\u00e9e de conseillers r\u00e9partis sur deux sites : la Caf 17 et la Caf 86. Son activit\u00e9 principale est, et reste, la prise en charge des flux t\u00e9l\u00e9phoniques des 8 d\u00e9partements que comporte la NANO (du nord Deux-S\u00e8vres au sud Dordogne).<\/p>\n\n\n\n

Forte de son exp\u00e9rience et de ses r\u00e9sultats, notre plateforme de service a \u00e9t\u00e9 retenue par la Caisse nationale d\u2019Appui \u00e0 la T\u00e9l\u00e9phonie (CNAT) en 2021 pour int\u00e9grer deux dispositifs mutualis\u00e9s : le SNE \u2018\u2019Service National Etudiant\u2019\u2019, et la hotline bailleurs.<\/p>\n\n\n\n

L\u2019objectif du SNE \u00e9tant de prendre en charge, \u00e0 l\u2019\u00e9chelle nationale, les appels sp\u00e9cifiques concernant l\u2019aide au logement \u00e9tudiant mais \u00e9galement les r\u00e9ponses aux mails.<\/p>\n\n\n\n

Pour la hotline bailleurs, l\u2019objectif est de pouvoir apporter l\u2019aide n\u00e9cessaire aux bailleurs \u00e0 la connexion sur le caf.fr, et la t\u00e9l\u00e9d\u00e9claration des loyers de leur(s) locataire(s).<\/p>\n\n\n\n

C\u2019est donc depuis juillet 2021 que notre p\u00e9rim\u00e8tre d\u2019intervention t\u00e9l\u00e9phonique s\u2019est \u00e9tendu \u00e0 l\u2019\u00e9chelle nationale.<\/p>\n\n\n\n

En 2022, une nouvelle activit\u00e9 mutualis\u00e9e a vu le jour : la r\u00e9gulation. L\u2019objectif est de venir pallier, tr\u00e8s ponctuellement (\u00e0 la journ\u00e9e ou demi-journ\u00e9e), aux difficult\u00e9s d\u2019une plateforme de service, ou une fermeture exceptionnelle par exemple. La Pfs NANO participe \u00e0 la r\u00e9gulation \u00e0 hauteur de 3 conseillers, qui viennent chaque jour, et par rotation, entraider une Pfs diff\u00e9rente.<\/p>\n<\/div>\n\n\n\n

\n
\"\"<\/figure>\n\n\n\n

Toujours en ayant en ligne de mire l\u2019homog\u00e9n\u00e9it\u00e9 de la qualit\u00e9 de service rendu \u00e0 l\u2019allocataire, le CNAT a d\u00e9ploy\u00e9 en novembre 2023 le dispositif solidarit\u00e9. Une fois n\u2019est pas coutume, la Pfs NANO a \u00e9t\u00e9 retenue pour int\u00e9grer ce dispositif.<\/p>\n\n\n\n

\u00c0 l\u2019instar de l’activit\u00e9 de r\u00e9gulation, le plateau solidarit\u00e9 a vocation \u00e0 venir en aide \u00e0 certaines Pfs. Il est compos\u00e9 de 92 conseillers \u00e0 l\u2019\u00e9chelle nationale, r\u00e9partis sur 8 Pfs aidantes dont nous faisons partie.<\/p>\n\n\n\n

<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Depuis le 2 janvier 2024, la Plateforme de service (Pfs) s\u2019est enrichie d\u2019une nouvelle activit\u00e9 : le dispositif solidarit\u00e9.  La Pfs […]<\/p>\n","protected":false},"featured_media":1803,"parent":0,"menu_order":8,"template":"","activite":[17],"yoast_head":"\nLa plateforme de service de la Caf int\u00e8gre une nouvelle activit\u00e9 ! - Caf 86 - 2024<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/caf-rapport-activite.fr\/caf86-2024\/temp-fort\/la-caf-presente-les-dispositifs-parentalite-aux-psychologues-de-leducation-nationale\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"La plateforme de service de la Caf int\u00e8gre une nouvelle activit\u00e9 ! - Caf 86 - 2024\" \/>\n<meta property=\"og:description\" content=\"Depuis le 2 janvier 2024, la Plateforme de service (Pfs) s\u2019est enrichie d\u2019une nouvelle activit\u00e9 : le dispositif solidarit\u00e9.  La Pfs […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/caf-rapport-activite.fr\/caf86-2024\/temp-fort\/la-caf-presente-les-dispositifs-parentalite-aux-psychologues-de-leducation-nationale\/\" \/>\n<meta property=\"og:site_name\" content=\"Caf 86 - 2024\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-04T16:08:24+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/caf-rapport-activite.fr\/caf86-2024\/wp-content\/uploads\/sites\/25\/2024\/06\/DSC_2366.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1600\" \/>\n\t<meta property=\"og:image:height\" content=\"900\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/caf-rapport-activite.fr\/caf86-2024\/temp-fort\/la-caf-presente-les-dispositifs-parentalite-aux-psychologues-de-leducation-nationale\/\",\"url\":\"https:\/\/caf-rapport-activite.fr\/caf86-2024\/temp-fort\/la-caf-presente-les-dispositifs-parentalite-aux-psychologues-de-leducation-nationale\/\",\"name\":\"La plateforme de service de la Caf int\u00e8gre une nouvelle activit\u00e9 ! - Caf 86 - 2024\",\"isPartOf\":{\"@id\":\"https:\/\/caf-rapport-activite.fr\/caf86-2024\/#website\"},\"datePublished\":\"2025-06-04T16:08:23+00:00\",\"dateModified\":\"2025-06-04T16:08:24+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/caf-rapport-activite.fr\/caf86-2024\/temp-fort\/la-caf-presente-les-dispositifs-parentalite-aux-psychologues-de-leducation-nationale\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/caf-rapport-activite.fr\/caf86-2024\/temp-fort\/la-caf-presente-les-dispositifs-parentalite-aux-psychologues-de-leducation-nationale\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/caf-rapport-activite.fr\/caf86-2024\/temp-fort\/la-caf-presente-les-dispositifs-parentalite-aux-psychologues-de-leducation-nationale\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/caf-rapport-activite.fr\/caf86-2024\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Temps forts\",\"item\":\"https:\/\/caf-rapport-activite.fr\/caf86-2024\/temp-fort\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"La plateforme de service de la Caf int\u00e8gre une nouvelle activit\u00e9 !\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/caf-rapport-activite.fr\/caf86-2024\/#website\",\"url\":\"https:\/\/caf-rapport-activite.fr\/caf86-2024\/\",\"name\":\"Caf 86 - 2024\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/caf-rapport-activite.fr\/caf86-2024\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"fr-FR\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"La plateforme de service de la Caf int\u00e8gre une nouvelle activit\u00e9 ! - Caf 86 - 2024","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/caf-rapport-activite.fr\/caf86-2024\/temp-fort\/la-caf-presente-les-dispositifs-parentalite-aux-psychologues-de-leducation-nationale\/","og_locale":"fr_FR","og_type":"article","og_title":"La plateforme de service de la Caf int\u00e8gre une nouvelle activit\u00e9 ! - Caf 86 - 2024","og_description":"Depuis le 2 janvier 2024, la Plateforme de service (Pfs) s\u2019est enrichie d\u2019une nouvelle activit\u00e9 : le dispositif solidarit\u00e9.  La Pfs […]","og_url":"https:\/\/caf-rapport-activite.fr\/caf86-2024\/temp-fort\/la-caf-presente-les-dispositifs-parentalite-aux-psychologues-de-leducation-nationale\/","og_site_name":"Caf 86 - 2024","article_modified_time":"2025-06-04T16:08:24+00:00","og_image":[{"width":1600,"height":900,"url":"https:\/\/caf-rapport-activite.fr\/caf86-2024\/wp-content\/uploads\/sites\/25\/2024\/06\/DSC_2366.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/caf-rapport-activite.fr\/caf86-2024\/temp-fort\/la-caf-presente-les-dispositifs-parentalite-aux-psychologues-de-leducation-nationale\/","url":"https:\/\/caf-rapport-activite.fr\/caf86-2024\/temp-fort\/la-caf-presente-les-dispositifs-parentalite-aux-psychologues-de-leducation-nationale\/","name":"La plateforme de service de la Caf int\u00e8gre une nouvelle activit\u00e9 ! - Caf 86 - 2024","isPartOf":{"@id":"https:\/\/caf-rapport-activite.fr\/caf86-2024\/#website"},"datePublished":"2025-06-04T16:08:23+00:00","dateModified":"2025-06-04T16:08:24+00:00","breadcrumb":{"@id":"https:\/\/caf-rapport-activite.fr\/caf86-2024\/temp-fort\/la-caf-presente-les-dispositifs-parentalite-aux-psychologues-de-leducation-nationale\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/caf-rapport-activite.fr\/caf86-2024\/temp-fort\/la-caf-presente-les-dispositifs-parentalite-aux-psychologues-de-leducation-nationale\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/caf-rapport-activite.fr\/caf86-2024\/temp-fort\/la-caf-presente-les-dispositifs-parentalite-aux-psychologues-de-leducation-nationale\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/caf-rapport-activite.fr\/caf86-2024\/"},{"@type":"ListItem","position":2,"name":"Temps forts","item":"https:\/\/caf-rapport-activite.fr\/caf86-2024\/temp-fort\/"},{"@type":"ListItem","position":3,"name":"La plateforme de service de la Caf int\u00e8gre une nouvelle activit\u00e9 !"}]},{"@type":"WebSite","@id":"https:\/\/caf-rapport-activite.fr\/caf86-2024\/#website","url":"https:\/\/caf-rapport-activite.fr\/caf86-2024\/","name":"Caf 86 - 2024","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/caf-rapport-activite.fr\/caf86-2024\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"fr-FR"}]}},"_links":{"self":[{"href":"https:\/\/caf-rapport-activite.fr\/caf86-2024\/wp-json\/wp\/v2\/temp-fort\/1415"}],"collection":[{"href":"https:\/\/caf-rapport-activite.fr\/caf86-2024\/wp-json\/wp\/v2\/temp-fort"}],"about":[{"href":"https:\/\/caf-rapport-activite.fr\/caf86-2024\/wp-json\/wp\/v2\/types\/temp-fort"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/caf-rapport-activite.fr\/caf86-2024\/wp-json\/wp\/v2\/media\/1803"}],"wp:attachment":[{"href":"https:\/\/caf-rapport-activite.fr\/caf86-2024\/wp-json\/wp\/v2\/media?parent=1415"}],"wp:term":[{"taxonomy":"activite","embeddable":true,"href":"https:\/\/caf-rapport-activite.fr\/caf86-2024\/wp-json\/wp\/v2\/activite?post=1415"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}