{"id":241,"date":"2026-04-01T09:15:56","date_gmt":"2026-04-01T07:15:56","guid":{"rendered":"http:\/\/localhost\/caf\/?post_type=rubrique-organisme&#038;p=241"},"modified":"2026-04-01T09:15:57","modified_gmt":"2026-04-01T07:15:57","slug":"accessibilite-et-relation-de-service","status":"publish","type":"rubrique-organisme","link":"https:\/\/caf-rapport-activite.fr\/caf33-2025\/rubrique-organisme\/accessibilite-et-relation-de-service\/","title":{"rendered":"Accessibilit\u00e9 &amp; relation de service"},"content":{"rendered":"<div class=\"wp-block-image\">\n<figure class=\"alignright size-full is-resized\"><a href=\"https:\/\/caf-rapport-activite.fr\/caf33-2025\/wp-content\/uploads\/sites\/31\/2023\/06\/image-17.png\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/caf-rapport-activite.fr\/caf33-2025\/wp-content\/uploads\/sites\/31\/2023\/06\/image-17.png\" alt=\"\" class=\"wp-image-1195\" width=\"268\" height=\"329\" srcset=\"https:\/\/caf-rapport-activite.fr\/caf33-2025\/wp-content\/uploads\/sites\/31\/2023\/06\/image-17.png 682w, https:\/\/caf-rapport-activite.fr\/caf33-2025\/wp-content\/uploads\/sites\/31\/2023\/06\/image-17-244x300.png 244w\" sizes=\"(max-width: 268px) 100vw, 268px\" \/><\/a><figcaption class=\"wp-element-caption\"><em>Cliquez pour agrandir<\/em><\/figcaption><\/figure><\/div>\n\n\n<h2>Des accueils de proximit\u00e9 diversifi\u00e9s&nbsp;<\/h2>\n\n\n\n<p><strong>Les sites d\u2019accueil de la Caf de la Gironde<\/strong> proposent des rendez-vous et un accompagnement au <strong><a href=\"https:\/\/www.caf.fr\/allocataires\/caf-de-la-gironde\" target=\"_blank\" rel=\"noreferrer noopener\">Caf.fr<\/a> <\/strong>avec plusieurs espaces multi services en libre acc\u00e8s.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote\">\n<p><strong>12 Accueils Caf&nbsp;&nbsp;<\/strong><br>7 sites d\u2019accueil dont le Si\u00e8ge \u00e0 Bordeaux-Lac et 5 permanences<\/p>\n\n\n\n<p><strong>167 087 visites sur sites Caf&nbsp;<\/strong><br>52 731 en rendez-vous physique <br>114 356 allocataires accompagn\u00e9s sur nos Espaces Multi services<\/p>\n\n\n\n<p><strong>27 974 rendez-vous t\u00e9l\u00e9phoniques pris en charge <\/strong><\/p>\n<\/blockquote>\n\n\n        <a class=\"acf-block--readmore\" href=\"https:\/\/www.caf.fr\/allocataires\/caf-de-la-gironde\/nous-contacter\/points-d-accueil-de-votre-caf\" target=\"_blank\">\n            Nos sites d&rsquo;accueil sur caf.fr        <\/a>\n    \n\n\n<div style=\"height:5px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2>Le d\u00e9ploiement des accueils partenaires <\/h2>\n\n\n\n<p><strong>23 points relais Caf :<\/strong> l\u2019agent d\u2019accueil de la structure partenaire, form\u00e9 par la Caf, offre un premier niveau d\u2019information aux usagers, un acc\u00e8s au caf.fr et les accompagne dans leurs d\u00e9marches administratives.<\/p>\n\n\n\n<p><strong>47 <a href=\"https:\/\/www.caf.fr\/allocataires\/caf-de-la-gironde\/nous-contacter\/points-d-accueil-de-votre-caf\" target=\"_blank\" rel=\"noreferrer noopener\">France services<\/a> :<\/strong> l\u2019animateur France services apporte des renseignements de premier niveau sur la Caf, les organismes de S\u00e9curit\u00e9 sociale et les services de l\u2019Etat. Il accompagne les usagers dans leurs d\u00e9marches administratives.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote\">\n<p><strong>65 accueils partenaires&nbsp;&nbsp;<\/strong><\/p>\n\n\n\n<p><strong>pour la prise en charge de 28 595 r\u00e9ponses&nbsp;<\/strong><\/p>\n<\/blockquote>\n\n\n\n<h2>La r\u00e9ponse t\u00e9l\u00e9phonique &amp; les d\u00e9marches en ligne<\/h2>\n\n\n\n<p>La Caf de la Gironde suit les \u00e9volutions et les pratiques de ses usagers.<\/p>\n\n\n\n<p>70,21 % des appels t\u00e9l\u00e9phoniques sont trait\u00e9s par la Caf de Mont de marsan dans le cadre d\u2019une mutualisation des services. (Conseillers + Serveur Vocal Interactif)<\/p>\n\n\n\n<p>94,1 % d\u2019utilisation des t\u00e9l\u00e9services par les allocataires (sur <strong><a href=\"https:\/\/www.caf.fr\/allocataires\/caf-de-la-gironde\" target=\"_blank\" rel=\"noreferrer noopener\">caf.fr<\/a><\/strong> ou l\u2019application mon compte).&nbsp;<\/p>\n\n\n\n<div class=\"is-layout-flex wp-container-3 wp-block-columns\">\n<div class=\"is-layout-flow wp-block-column\"><div class=\"wp-block-image\">\n<figure class=\"alignleft size-full is-resized\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/caf-rapport-activite.fr\/caf33-2025\/wp-content\/uploads\/sites\/31\/2023\/04\/image-7.png\" alt=\"\" class=\"wp-image-672\" width=\"37\" height=\"35\"\/><\/figure><\/div>\n\n\n<h3>27 974 rendez-vous t\u00e9l\u00e9phoniques pris en charge <\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft size-full is-resized\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/caf-rapport-activite.fr\/caf33-2025\/wp-content\/uploads\/sites\/31\/2023\/04\/image-8.png\" alt=\"\" class=\"wp-image-673\" width=\"31\" height=\"30\"\/><\/figure><\/div>\n\n\n<h3>6 738 920&nbsp;Courriers re\u00e7us dont 4 169 473 trait\u00e9s <br>par un gestionnaire conseil&nbsp;<br>        <\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft size-full is-resized\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/caf-rapport-activite.fr\/caf33-2025\/wp-content\/uploads\/sites\/31\/2023\/04\/image-9.png\" alt=\"\" class=\"wp-image-674\" width=\"26\" height=\"27\"\/><\/figure><\/div>\n\n\n<h3>126 259 Mails trait\u00e9s&nbsp;<br>dont 72,7 % dans un d\u00e9lai de 48h<\/h3>\n<\/div>\n\n\n\n<div class=\"is-layout-flow wp-block-column\"><div class=\"wp-block-image\">\n<figure class=\"alignleft size-full is-resized\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/caf-rapport-activite.fr\/caf33-2025\/wp-content\/uploads\/sites\/31\/2023\/04\/image-12.png\" alt=\"\" class=\"wp-image-697\" width=\"41\" height=\"107\"\/><\/figure><\/div>\n\n\n<h3>+ de 3 800 abonn\u00e9s \u00e0 la page <a href=\"https:\/\/www.facebook.com\/cafGironde\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Facebook<\/strong><\/a> de la Caf<\/h3>\n\n\n\n<h3><br>+ de 4 500 abonn\u00e9s \u00e0 la page <a href=\"https:\/\/www.linkedin.com\/company\/caf-de-la-gironde\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>LinkedIn<\/strong><\/a><strong> <\/strong>de la Caf<\/h3>\n<\/div>\n<\/div>\n\n\n\n<h2>L&rsquo;utilisation des services sur<strong> <\/strong><a href=\"https:\/\/www.caf.fr\/allocataires\/caf-de-la-gironde\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>caf.fr<\/strong><\/a><\/h2>\n\n\n\n<p>Pour r\u00e9pondre aux besoins et pratiques num\u00e9riques de ses usagers, la Caf propose une diversit\u00e9 de <a href=\"https:\/\/www.caf.fr\/allocataires\/actualites\/la-caf-et-vous\/besoin-d-aide-pour-nos-services-en-ligne\" target=\"_blank\" rel=\"noreferrer noopener\">services en ligne<\/a>.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote\">\n<p><strong>95,85 %<\/strong>&nbsp; <strong>demandes de prime d&rsquo;activit\u00e9<\/strong><\/p>\n\n\n\n<p><strong>97,39 %&nbsp; demande de Paje<\/strong> &#8211; Prestation accueil jeune enfant<\/p>\n\n\n\n<p><strong>92,60 %&nbsp;demandes d&rsquo;aide au logement<\/strong><\/p>\n\n\n\n<p><strong>76,53 %&nbsp;demandes de Rsa<\/strong><\/p>\n<\/blockquote>\n\n\n\n<p class=\"has-text-align-right\"><em>Donn\u00e9es au 31\/12\/2025<\/em><\/p>\n","protected":false},"featured_media":3235,"template":"","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.11 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Accessibilit\u00e9 &amp; relation de service - Caf 33 - 2025<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/caf-rapport-activite.fr\/caf33-2025\/rubrique-organisme\/accessibilite-et-relation-de-service\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Accessibilit\u00e9 &amp; relation de service - Caf 33 - 2025\" \/>\n<meta property=\"og:description\" content=\"Des accueils de proximit\u00e9 diversifi\u00e9s&nbsp; Les sites d\u2019accueil de la Caf de la Gironde proposent des rendez-vous et un accompagnement [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/caf-rapport-activite.fr\/caf33-2025\/rubrique-organisme\/accessibilite-et-relation-de-service\/\" \/>\n<meta property=\"og:site_name\" content=\"Caf 33 - 2025\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-01T07:15:57+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/caf-rapport-activite.fr\/caf33-2025\/wp-content\/uploads\/sites\/31\/2026\/02\/image-2.png\" \/>\n\t<meta property=\"og:image:width\" content=\"602\" \/>\n\t<meta property=\"og:image:height\" content=\"516\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/caf-rapport-activite.fr\/caf33-2025\/rubrique-organisme\/accessibilite-et-relation-de-service\/\",\"url\":\"https:\/\/caf-rapport-activite.fr\/caf33-2025\/rubrique-organisme\/accessibilite-et-relation-de-service\/\",\"name\":\"Accessibilit\u00e9 &amp; relation de service - Caf 33 - 2025\",\"isPartOf\":{\"@id\":\"https:\/\/caf-rapport-activite.fr\/caf33-2025\/#website\"},\"datePublished\":\"2026-04-01T07:15:56+00:00\",\"dateModified\":\"2026-04-01T07:15:57+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/caf-rapport-activite.fr\/caf33-2025\/rubrique-organisme\/accessibilite-et-relation-de-service\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/caf-rapport-activite.fr\/caf33-2025\/rubrique-organisme\/accessibilite-et-relation-de-service\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/caf-rapport-activite.fr\/caf33-2025\/rubrique-organisme\/accessibilite-et-relation-de-service\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/caf-rapport-activite.fr\/caf33-2025\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Rubriques\",\"item\":\"https:\/\/caf-rapport-activite.fr\/caf33-2025\/rubrique-organisme\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Accessibilit\u00e9 &amp; relation de service\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/caf-rapport-activite.fr\/caf33-2025\/#website\",\"url\":\"https:\/\/caf-rapport-activite.fr\/caf33-2025\/\",\"name\":\"Caf 33 - 2025\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/caf-rapport-activite.fr\/caf33-2025\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/caf-rapport-activite.fr\/caf33-2025\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/caf-rapport-activite.fr\/caf33-2025\/#organization\",\"name\":\"Caf 33 - 2025\",\"url\":\"https:\/\/caf-rapport-activite.fr\/caf33-2025\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/caf-rapport-activite.fr\/caf33-2025\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/caf-rapport-activite.fr\/caf33-2025\/wp-content\/uploads\/sites\/31\/2022\/12\/cropped-logo-Caf-33.png\",\"contentUrl\":\"https:\/\/caf-rapport-activite.fr\/caf33-2025\/wp-content\/uploads\/sites\/31\/2022\/12\/cropped-logo-Caf-33.png\",\"width\":512,\"height\":512,\"caption\":\"Caf 33 - 2025\"},\"image\":{\"@id\":\"https:\/\/caf-rapport-activite.fr\/caf33-2025\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Accessibilit\u00e9 &amp; relation de service - Caf 33 - 2025","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/caf-rapport-activite.fr\/caf33-2025\/rubrique-organisme\/accessibilite-et-relation-de-service\/","og_locale":"fr_FR","og_type":"article","og_title":"Accessibilit\u00e9 &amp; relation de service - Caf 33 - 2025","og_description":"Des accueils de proximit\u00e9 diversifi\u00e9s&nbsp; Les sites d\u2019accueil de la Caf de la Gironde proposent des rendez-vous et un accompagnement [&hellip;]","og_url":"https:\/\/caf-rapport-activite.fr\/caf33-2025\/rubrique-organisme\/accessibilite-et-relation-de-service\/","og_site_name":"Caf 33 - 2025","article_modified_time":"2026-04-01T07:15:57+00:00","og_image":[{"width":602,"height":516,"url":"https:\/\/caf-rapport-activite.fr\/caf33-2025\/wp-content\/uploads\/sites\/31\/2026\/02\/image-2.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/caf-rapport-activite.fr\/caf33-2025\/rubrique-organisme\/accessibilite-et-relation-de-service\/","url":"https:\/\/caf-rapport-activite.fr\/caf33-2025\/rubrique-organisme\/accessibilite-et-relation-de-service\/","name":"Accessibilit\u00e9 &amp; relation de service - Caf 33 - 2025","isPartOf":{"@id":"https:\/\/caf-rapport-activite.fr\/caf33-2025\/#website"},"datePublished":"2026-04-01T07:15:56+00:00","dateModified":"2026-04-01T07:15:57+00:00","breadcrumb":{"@id":"https:\/\/caf-rapport-activite.fr\/caf33-2025\/rubrique-organisme\/accessibilite-et-relation-de-service\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/caf-rapport-activite.fr\/caf33-2025\/rubrique-organisme\/accessibilite-et-relation-de-service\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/caf-rapport-activite.fr\/caf33-2025\/rubrique-organisme\/accessibilite-et-relation-de-service\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/caf-rapport-activite.fr\/caf33-2025\/"},{"@type":"ListItem","position":2,"name":"Rubriques","item":"https:\/\/caf-rapport-activite.fr\/caf33-2025\/rubrique-organisme\/"},{"@type":"ListItem","position":3,"name":"Accessibilit\u00e9 &amp; relation de service"}]},{"@type":"WebSite","@id":"https:\/\/caf-rapport-activite.fr\/caf33-2025\/#website","url":"https:\/\/caf-rapport-activite.fr\/caf33-2025\/","name":"Caf 33 - 2025","description":"","publisher":{"@id":"https:\/\/caf-rapport-activite.fr\/caf33-2025\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/caf-rapport-activite.fr\/caf33-2025\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/caf-rapport-activite.fr\/caf33-2025\/#organization","name":"Caf 33 - 2025","url":"https:\/\/caf-rapport-activite.fr\/caf33-2025\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/caf-rapport-activite.fr\/caf33-2025\/#\/schema\/logo\/image\/","url":"https:\/\/caf-rapport-activite.fr\/caf33-2025\/wp-content\/uploads\/sites\/31\/2022\/12\/cropped-logo-Caf-33.png","contentUrl":"https:\/\/caf-rapport-activite.fr\/caf33-2025\/wp-content\/uploads\/sites\/31\/2022\/12\/cropped-logo-Caf-33.png","width":512,"height":512,"caption":"Caf 33 - 2025"},"image":{"@id":"https:\/\/caf-rapport-activite.fr\/caf33-2025\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/caf-rapport-activite.fr\/caf33-2025\/wp-json\/wp\/v2\/rubrique-organisme\/241"}],"collection":[{"href":"https:\/\/caf-rapport-activite.fr\/caf33-2025\/wp-json\/wp\/v2\/rubrique-organisme"}],"about":[{"href":"https:\/\/caf-rapport-activite.fr\/caf33-2025\/wp-json\/wp\/v2\/types\/rubrique-organisme"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/caf-rapport-activite.fr\/caf33-2025\/wp-json\/wp\/v2\/media\/3235"}],"wp:attachment":[{"href":"https:\/\/caf-rapport-activite.fr\/caf33-2025\/wp-json\/wp\/v2\/media?parent=241"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}