{"id":241,"date":"2023-01-19T12:09:16","date_gmt":"2023-01-19T11:09:16","guid":{"rendered":"http:\/\/localhost\/caf\/?post_type=rubrique-organisme&#038;p=241"},"modified":"2024-05-17T18:10:06","modified_gmt":"2024-05-17T16:10:06","slug":"accessibilite-et-relation-de-service","status":"publish","type":"rubrique-organisme","link":"https:\/\/caf-rapport-activite.fr\/caf33-2023\/rubrique-organisme\/accessibilite-et-relation-de-service\/","title":{"rendered":"Accessibilit\u00e9 &amp; relation de service"},"content":{"rendered":"<div class=\"wp-block-image\">\n<figure class=\"alignright size-full is-resized\"><a href=\"https:\/\/caf-rapport-activite.fr\/caf33-2023\/wp-content\/uploads\/sites\/13\/2023\/06\/image-17.png\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/caf-rapport-activite.fr\/caf33-2023\/wp-content\/uploads\/sites\/13\/2023\/06\/image-17.png\" alt=\"\" class=\"wp-image-1195\" width=\"268\" height=\"329\" srcset=\"https:\/\/caf-rapport-activite.fr\/caf33-2023\/wp-content\/uploads\/sites\/13\/2023\/06\/image-17.png 682w, https:\/\/caf-rapport-activite.fr\/caf33-2023\/wp-content\/uploads\/sites\/13\/2023\/06\/image-17-244x300.png 244w\" sizes=\"(max-width: 268px) 100vw, 268px\" \/><\/a><figcaption class=\"wp-element-caption\"><em>Cliquez pour agrandir<\/em><\/figcaption><\/figure><\/div>\n\n\n<h2>Des accueils de proximit\u00e9 diversifi\u00e9s&nbsp;<\/h2>\n\n\n\n<p><strong>Les sites d\u2019accueil de la Caf de la Gironde<\/strong> proposent des rendez-vous et un accompagnement au Caf.fr avec plusieurs espaces multi services en libre acc\u00e8s.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote\">\n<p><strong>12 Accueils Caf&nbsp;&nbsp;<\/strong><br>7 sites d\u2019accueil dont le Si\u00e8ge \u00e0 Bordeaux-Lac et 5 permanences<\/p>\n\n\n\n<p><strong>166 751 visites sur sites Caf&nbsp;<\/strong><br>48 122 en rendez-vous physique <br>118 629 allocataires accompagn\u00e9s sur nos Espaces Multi services<br><strong><em>+ 26 % par rapport \u00e0 2022<\/em><\/strong><\/p>\n\n\n\n<p><strong>27 077 rendez-vous t\u00e9l\u00e9phoniques pris en charge <\/strong><\/p>\n<\/blockquote>\n\n\n        <a class=\"acf-block--readmore\" href=\"https:\/\/www.caf.fr\/allocataires\/caf-de-la-gironde\/nous-contacter\/points-d-accueil-de-votre-caf\" target=\"_blank\">\n            Nos sites d&rsquo;accueil sur caf.fr        <\/a>\n    \n\n\n<div style=\"height:5px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2>Le d\u00e9ploiement des accueils partenaires <\/h2>\n\n\n\n<p><strong>24 points relais Caf :<\/strong> l\u2019agent d\u2019accueil de la structure partenaire, form\u00e9 par la Caf, offre un premier niveau d\u2019information aux usagers, un acc\u00e8s au caf.fr et les accompagne dans leurs d\u00e9marches administratives.<\/p>\n\n\n\n<p><strong>41 espaces <a href=\"https:\/\/anct-carto.github.io\/france_services\/?lat=46.407564&amp;lng=-4.822998&amp;z=6\" target=\"_blank\" rel=\"noreferrer noopener\">France services<\/a> :<\/strong> l\u2019animateur France services apporte des renseignements de premier niveau sur la Caf, les organismes de S\u00e9curit\u00e9 sociale et les services de l\u2019Etat. Il accompagne les usagers dans leurs d\u00e9marches administratives.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote\">\n<p><strong>65 accueils partenaires&nbsp;&nbsp;<\/strong><\/p>\n\n\n\n<p><strong>pour la prise en charge de 23 704 r\u00e9ponses&nbsp;<\/strong><\/p>\n<\/blockquote>\n\n\n\n<h2>La r\u00e9ponse t\u00e9l\u00e9phonique &amp; les d\u00e9marches en ligne<\/h2>\n\n\n\n<p>La Caf de la Gironde suit les \u00e9volutions et les pratiques de ses usagers.<\/p>\n\n\n\n<p>61,22 % des appels t\u00e9l\u00e9phoniques sont trait\u00e9s par la Caf de Mont de marsan dans le cadre d\u2019une mutualisation des services. (Conseillers + Serveur Vocal Interactif)<\/p>\n\n\n\n<p>78,50 % d\u2019utilisation des t\u00e9l\u00e9services par les allocataires (sur <strong><a href=\"https:\/\/www.caf.fr\/allocataires\/caf-de-la-gironde\" target=\"_blank\" rel=\"noreferrer noopener\">caf.fr <\/a><\/strong>ou l\u2019application mon compte).&nbsp;<\/p>\n\n\n\n<div class=\"is-layout-flex wp-container-3 wp-block-columns\">\n<div class=\"is-layout-flow wp-block-column\"><div class=\"wp-block-image\">\n<figure class=\"alignleft size-full is-resized\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/caf-rapport-activite.fr\/caf33-2023\/wp-content\/uploads\/sites\/13\/2023\/04\/image-7.png\" alt=\"\" class=\"wp-image-672\" width=\"37\" height=\"35\"\/><\/figure><\/div>\n\n\n<h3>27 077 rendez-vous t\u00e9l\u00e9phoniques pris en charge <\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft size-full is-resized\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/caf-rapport-activite.fr\/caf33-2023\/wp-content\/uploads\/sites\/13\/2023\/04\/image-8.png\" alt=\"\" class=\"wp-image-673\" width=\"31\" height=\"30\"\/><\/figure><\/div>\n\n\n<h3>3 515 434 &nbsp;Courriers re\u00e7us&nbsp;<\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft size-full is-resized\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/caf-rapport-activite.fr\/caf33-2023\/wp-content\/uploads\/sites\/13\/2023\/04\/image-9.png\" alt=\"\" class=\"wp-image-674\" width=\"26\" height=\"27\"\/><\/figure><\/div>\n\n\n<h3>161 584 Mails trait\u00e9s&nbsp;<br>dont 59,33 % dans un d\u00e9lai de 48h<\/h3>\n<\/div>\n\n\n\n<div class=\"is-layout-flow wp-block-column\"><div class=\"wp-block-image\">\n<figure class=\"alignleft size-full is-resized\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/caf-rapport-activite.fr\/caf33-2023\/wp-content\/uploads\/sites\/13\/2023\/04\/image-12.png\" alt=\"\" class=\"wp-image-697\" width=\"41\" height=\"107\"\/><\/figure><\/div>\n\n\n<h3>+ de 3 350 abonn\u00e9s \u00e0 la page <a href=\"https:\/\/www.facebook.com\/cafGironde\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Facebook<\/strong><\/a> de la Caf<\/h3>\n\n\n\n<h3>+ de 2 300 abonn\u00e9s \u00e0 la page <a href=\"https:\/\/www.linkedin.com\/company\/caf-de-la-gironde\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>LinkedIn<\/strong><\/a><strong> <\/strong>cr\u00e9e en mars 2021<\/h3>\n<\/div>\n<\/div>\n\n\n\n<h2>L&rsquo;utilisation des services sur<strong> <\/strong><a href=\"https:\/\/www.caf.fr\/allocataires\/caf-de-la-gironde\" target=\"_blank\" rel=\"noreferrer noopener\">caf.fr<\/a><\/h2>\n\n\n\n<p>Pour r\u00e9pondre aux besoins et pratiques num\u00e9riques de ses usagers, la Caf propose une diversit\u00e9 de <a href=\"https:\/\/www.caf.fr\/allocataires\/actualites\/la-caf-et-vous\/besoin-d-aide-pour-nos-services-en-ligne\" target=\"_blank\" rel=\"noreferrer noopener\">services en ligne<\/a>.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote\">\n<p><strong>93,79 %<\/strong>&nbsp; <strong>demandes de prime d&rsquo;activit\u00e9<\/strong><\/p>\n\n\n\n<p><strong>95,29 %&nbsp; demande de Paje<\/strong> &#8211; Prestation accueil jeune enfant<\/p>\n\n\n\n<p><strong>88,24 %&nbsp;demandes d&rsquo;aide au logement<\/strong><\/p>\n\n\n\n<p><strong>67,11 %&nbsp;demandes de Rsa<\/strong><\/p>\n<\/blockquote>\n\n\n\n<p class=\"has-text-align-right\"><em>Donn\u00e9es au 31\/12\/2023<\/em><\/p>\n","protected":false},"featured_media":0,"template":"","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.11 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Accessibilit\u00e9 &amp; relation de service - Caf33 - 2023<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/caf-rapport-activite.fr\/caf33-2023\/rubrique-organisme\/accessibilite-et-relation-de-service\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Accessibilit\u00e9 &amp; 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