{"id":1090,"date":"2023-06-22T12:27:24","date_gmt":"2023-06-22T10:27:24","guid":{"rendered":"https:\/\/caf-rapport-activite.fr\/caf33-2022\/?post_type=temp-fort&p=1090"},"modified":"2023-08-16T09:47:12","modified_gmt":"2023-08-16T07:47:12","slug":"implantation-territoriale-plan-daccessibilite-aux-services-caf","status":"publish","type":"temp-fort","link":"https:\/\/caf-rapport-activite.fr\/caf33-2022\/temp-fort\/implantation-territoriale-plan-daccessibilite-aux-services-caf\/","title":{"rendered":"Implantation territoriale & Plan d’Accessibilit\u00e9 aux Services Caf"},"content":{"rendered":"\n

En 2022, la Caf de la Gironde a fait le choix strat\u00e9gique d\u2019une implantation territoriale basculant d\u2019une logique de proximit\u00e9 \u00e0 une logique d\u2019accessibilit\u00e9. <\/strong> <\/h3>\n\n\n\n

Alors que le maillage territorial de la Caf est dense sur la m\u00e9tropole bordelaise, avec une pr\u00e9sence sur les axes Nord-Sud et Rive Gauche-Rive Droite, la crise sanitaire et ses cons\u00e9quences sur le comportement des allocataires nous ont amen\u00e9s \u00e0 adapter notre relation de service.\u00a0\u00a0
La crise sanitaire nous a en effet permis de constater une \u00e9volution rapide des pratiques des allocataires, en passe de devenir structurelle depuis le d\u00e9confinement de mai 2020, avec une forte diminution des d\u00e9placements physiques sur nos sites d\u2019accueil au profit d\u2019une augmentation des flux num\u00e9riques sur le site Caf.fr et sur l\u2019application mobile Mon Compte.\u00a0\u00a0<\/p>\n\n\n\n

\n

Le canal num\u00e9rique est d\u00e9sormais le mode de contact privil\u00e9gi\u00e9 des allocataires, tant en volume de contacts que du point de la satisfaction client (87 % et 94 % de taux de satisfaction respectifs pour l\u2019utilisation du site Caf.fr et l\u2019application mobile Mon Compte tandis que l\u2019accueil physique satisfait 82 % de nos allocataires girondins1<\/sup>)  <\/strong><\/em><\/p>\n<\/blockquote>\n\n\n\n

En parall\u00e8le de cette \u00e9volution des usages et des comportements de nos allocataires, la Caf de la Gironde a d\u00e9velopp\u00e9 de nouvelles offres de services avec les RDV t\u00e9l\u00e9phoniques et les appels sortants. Des RDV visio sont \u00e9galement en cours d\u2019exp\u00e9rimentation. Notre d\u00e9marche consiste donc \u00e0 privil\u00e9gier le fait d\u2019\u00ab\u202faller vers<\/em>\u202f\u00bb les usagers plut\u00f4t que d\u2019attendre que ces derniers viennent \u00e0 nous.  <\/p>\n\n\n\n

Autre ph\u00e9nom\u00e8ne orientant notre r\u00e9flexion, le d\u00e9veloppement d\u2019un r\u00e9seau croissant de partenaires, les France Services et les Points Relais Caf, qui dispensent tous deux une r\u00e9ponse de premier niveau aux usagers et d\u00e9multiplient ainsi l\u2019impact de l\u2019action de la Caf aupr\u00e8s des publics. Port\u00e9es par le Gouvernement, les France Services doivent essaimer sur le territoire national pour permettre \u00e0 chaque citoyen de b\u00e9n\u00e9ficier, \u00e0 moins de 30 minutes de chez lui, d\u2019une palette de services publics et d\u2019accomplir des d\u00e9marches administratives de premier niveau et s\u2019inscrivent donc pleinement dans la logique de proximit\u00e9.   <\/p>\n\n\n\n

L\u2019adaptation de l\u2019offre de service qui d\u00e9coule de ces \u00e9l\u00e9ments r\u00e9sulte de l\u2019arbitrage entre pr\u00e9sence territoriale de proximit\u00e9 d\u2019un c\u00f4t\u00e9 et accessibilit\u00e9 \u00e0 travers des moyens humains d\u00e9ploy\u00e9s au service d\u2019une d\u00e9marche pro active de l\u2019autre. Accompagner, \u00e9viter les ruptures et anticiper les probl\u00e9matiques rencontr\u00e9es par des publics allocataires particuliers, \u00e0 l\u2019image des b\u00e9n\u00e9ficiaires de minima sociaux Rsa, emportent notre choix et diff\u00e9rents sc\u00e9narios de retrait d\u2019implantation sont \u00e0 l\u2019\u00e9tude au service de l\u2019adoption de nouvelle posture m\u00e9tier.  <\/p>\n\n\n\n

<\/p>\n\n\n

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\"\"<\/figure><\/div>\n\n\n

D\u00e9clinaison concr\u00e8te du plan d’accessibilit\u00e9 aux services Caf adopt\u00e9 par le Conseil d’administration en 2022, c\u00f4t\u00e9 m\u00e9tropole bordelaise, l’Accueil Caf de Pessac<\/strong> a d\u00e9m\u00e9nag\u00e9 tandis que, c\u00f4t\u00e9 Bassin, les sites d’Arcachon, d’Andernos et de La Teste ferment d\u00e9finitivement pour laisser place \u00e0 un site unique, l’Accueil Caf de Biganos.<\/strong> Et et ce afin d’allier couverture territoriale, accessibilit\u00e9 et am\u00e9lioration des conditions d’accueil et de travail pour nos publics et nos salari\u00e9s. L’accueil Caf de Pessac et de Biganos ont \u00e9t\u00e9 ouverts au public \u00e0 partir du 22 et 29 ao\u00fbt 2022. <\/strong><\/p>\n\n\n\n

D\u00e9couvrez le d\u00e9tails de nos accueils dans la rubrique <\/strong>\u00ab\u00a0Accessibilit\u00e9 & relation de service\u00a0\u00bb<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

En 2022, la Caf de la Gironde a fait le choix strat\u00e9gique d\u2019une implantation territoriale basculant d\u2019une logique de proximit\u00e9 […]<\/p>\n","protected":false},"featured_media":1099,"parent":0,"menu_order":11,"template":"","activite":[],"yoast_head":"\nImplantation territoriale & Plan d'Accessibilit\u00e9 aux Services Caf - Caf 33 - 2022<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/caf-rapport-activite.fr\/caf33-2022\/temp-fort\/implantation-territoriale-plan-daccessibilite-aux-services-caf\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Implantation territoriale & Plan d'Accessibilit\u00e9 aux Services Caf - Caf 33 - 2022\" \/>\n<meta property=\"og:description\" content=\"En 2022, la Caf de la Gironde a fait le choix strat\u00e9gique d\u2019une implantation territoriale basculant d\u2019une logique de proximit\u00e9 […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/caf-rapport-activite.fr\/caf33-2022\/temp-fort\/implantation-territoriale-plan-daccessibilite-aux-services-caf\/\" \/>\n<meta property=\"og:site_name\" content=\"Caf 33 - 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