{"id":241,"date":"2023-01-19T12:09:16","date_gmt":"2023-01-19T11:09:16","guid":{"rendered":"http:\/\/localhost\/caf\/?post_type=rubrique-organisme&#038;p=241"},"modified":"2023-06-28T13:43:12","modified_gmt":"2023-06-28T11:43:12","slug":"accessibilite-et-relation-de-service","status":"publish","type":"rubrique-organisme","link":"https:\/\/caf-rapport-activite.fr\/caf33-2022\/rubrique-organisme\/accessibilite-et-relation-de-service\/","title":{"rendered":"Accessibilit\u00e9 &amp; relation de service"},"content":{"rendered":"<div class=\"wp-block-image\">\n<figure class=\"alignright size-full is-resized\"><a href=\"https:\/\/caf-rapport-activite.fr\/caf33-2022\/wp-content\/uploads\/sites\/4\/2023\/06\/image-17.png\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/caf-rapport-activite.fr\/caf33-2022\/wp-content\/uploads\/sites\/4\/2023\/06\/image-17.png\" alt=\"\" class=\"wp-image-1195\" width=\"268\" height=\"329\" srcset=\"https:\/\/caf-rapport-activite.fr\/caf33-2022\/wp-content\/uploads\/sites\/4\/2023\/06\/image-17.png 682w, https:\/\/caf-rapport-activite.fr\/caf33-2022\/wp-content\/uploads\/sites\/4\/2023\/06\/image-17-244x300.png 244w\" sizes=\"(max-width: 268px) 100vw, 268px\" \/><\/a><figcaption class=\"wp-element-caption\"><em>Cliquez pour agrandir<\/em><\/figcaption><\/figure><\/div>\n\n\n<h2>Des accueils de proximit\u00e9 diversifi\u00e9s&nbsp;<\/h2>\n\n\n\n<p><strong>Les sites d\u2019accueil de la Caf de la Gironde<\/strong> proposent des rendez-vous avec des professionnels Caf et un accompagnement au caf.fr avec plusieurs espaces multi services en libre acc\u00e8s.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote\">\n<p><strong>12 Accueils Caf&nbsp;&nbsp;<\/strong><\/p>\n\n\n\n<p><strong>155 025 visites sur sites Caf&nbsp;<\/strong><\/p>\n\n\n\n<p><strong>46\u202f497 rendez-vous physiques,<\/strong><\/p>\n\n\n\n<p><strong>33 561 rendez-vous t\u00e9l\u00e9phoniques dont 1 321 en visioconf\u00e9rence,<\/strong><\/p>\n\n\n\n<p><strong>108 528 allocataires accompagn\u00e9s sur nos espaces multi-services.<\/strong><\/p>\n<\/blockquote>\n\n\n        <a class=\"acf-block--readmore\" href=\"https:\/\/caf.fr\/allocataires\/caf-de-la-gironde\/nous-contacter\/points-d-accueil-de-votre-caf\" target=\"_blank\">\n            Nos sites d&rsquo;accueil sur caf.fr        <\/a>\n    \n\n\n<div style=\"height:5px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2>Le d\u00e9ploiement des accueils partenaires <\/h2>\n\n\n\n<p><strong>22 points relais Caf :<\/strong> l\u2019agent d\u2019accueil de la structure partenaire, form\u00e9 par la Caf, offre un premier niveau d\u2019information aux usagers, un acc\u00e8s au caf.fr et les accompagne dans leurs d\u00e9marches administratives.<\/p>\n\n\n\n<p><strong>41 espaces <a href=\"https:\/\/anct-carto.github.io\/france_services\/?lat=46.407564&amp;lng=-4.822998&amp;z=6\" target=\"_blank\" rel=\"noreferrer noopener\">France services<\/a> :<\/strong> l\u2019animateur France services apporte des renseignements de premier niveau sur la Caf, les organismes de S\u00e9curit\u00e9 sociale et les services de l\u2019Etat. Il accompagne les usagers dans leurs d\u00e9marches administratives.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote\">\n<p><strong>63 accueils partenaires&nbsp;&nbsp;<\/strong><\/p>\n\n\n\n<p><strong>27 737 visites sur les accueils partenaires&nbsp;&nbsp;<\/strong><\/p>\n<\/blockquote>\n\n\n\n<h2>La r\u00e9ponse t\u00e9l\u00e9phonique &amp; les d\u00e9marches en ligne<\/h2>\n\n\n\n<p>La Caf de la Gironde suit les \u00e9volutions et les pratiques de ses usagers.<\/p>\n\n\n\n<p>78,20 % des appels t\u00e9l\u00e9phoniques sont trait\u00e9s par la Caf de Mont de marsan dans le cadre d\u2019une mutualisation des services. (Conseillers + Serveur Vocal Interactif)<\/p>\n\n\n\n<p>78,50 % d\u2019utilisation des t\u00e9l\u00e9services par les allocataires (sur <a href=\"https:\/\/caf.fr\/allocataires\/caf-de-la-gironde\" target=\"_blank\" rel=\"noreferrer noopener\">caf.fr<\/a> ou l\u2019application mon compte).&nbsp;<\/p>\n\n\n\n<div class=\"is-layout-flex wp-container-3 wp-block-columns\">\n<div class=\"is-layout-flow wp-block-column\"><div class=\"wp-block-image\">\n<figure class=\"alignleft size-full is-resized\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/caf-rapport-activite.fr\/caf33-2022\/wp-content\/uploads\/sites\/4\/2023\/04\/image-7.png\" alt=\"\" class=\"wp-image-672\" width=\"37\" height=\"35\"\/><\/figure><\/div>\n\n\n<h3>797 318  appels t\u00e9l\u00e9phoniques trait\u00e9s&nbsp;<br>soit une efficacit\u00e9 de&nbsp;78,20 %<\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft size-full is-resized\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/caf-rapport-activite.fr\/caf33-2022\/wp-content\/uploads\/sites\/4\/2023\/04\/image-8.png\" alt=\"\" class=\"wp-image-673\" width=\"31\" height=\"30\"\/><\/figure><\/div>\n\n\n<h3>3 537 284 &nbsp;Courriers re\u00e7us&nbsp;<\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft size-full is-resized\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/caf-rapport-activite.fr\/caf33-2022\/wp-content\/uploads\/sites\/4\/2023\/04\/image-9.png\" alt=\"\" class=\"wp-image-674\" width=\"26\" height=\"27\"\/><\/figure><\/div>\n\n\n<h3>180 119 Mails trait\u00e9s&nbsp;<\/h3>\n<\/div>\n\n\n\n<div class=\"is-layout-flow wp-block-column\"><div class=\"wp-block-image\">\n<figure class=\"alignleft size-full is-resized\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/caf-rapport-activite.fr\/caf33-2022\/wp-content\/uploads\/sites\/4\/2023\/04\/image-12.png\" alt=\"\" class=\"wp-image-697\" width=\"41\" height=\"107\"\/><\/figure><\/div>\n\n\n<h3>+ de 3 200 abonn\u00e9s \u00e0 la page Facebook de la Caf<\/h3>\n\n\n\n<h3>+ de 1 650 abonn\u00e9s \u00e0 la page LinkedIn cr\u00e9e en mars 2021<\/h3>\n<\/div>\n<\/div>\n\n\n\n<h2>L&rsquo;utilisations des services sur<strong> <\/strong><a href=\"https:\/\/caf.fr\/allocataires\/caf-de-la-gironde\" target=\"_blank\" rel=\"noreferrer noopener\">caf.fr<\/a><\/h2>\n\n\n\n<p>Pour r\u00e9pondre aux besoins et pratiques num\u00e9riques de ses usagers, la Caf propose une diversit\u00e9 de <a href=\"https:\/\/caf.fr\/allocataires\/actualites\/la-caf-et-vous\/besoin-d-aide-pour-nos-services-en-ligne?fbclid=IwAR3_j69oP65WW-gF_zVW5V08XRbFs_d4O6Gk1qDmyIEw9SVSzvJL46cFtk4\" target=\"_blank\" rel=\"noreferrer noopener\">services en ligne<\/a>.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote\">\n<p><strong>91,68 %<\/strong>&nbsp; <strong>demandes de prime d&rsquo;activit\u00e9<\/strong><\/p>\n\n\n\n<p><strong>92,14 %&nbsp; demande de Paje<\/strong> &#8211; Prestation accueil jeune enfant<\/p>\n\n\n\n<p><strong>83,68 %&nbsp;demandes d&rsquo;aide au logement<\/strong><\/p>\n\n\n\n<p><strong>59,48 %&nbsp;demandes de Rsa<\/strong><\/p>\n<\/blockquote>\n\n\n\n<p class=\"has-text-align-right\"><em>Donn\u00e9es au 31\/12\/2022<\/em><\/p>\n","protected":false},"featured_media":0,"template":"","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.11 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Accessibilit\u00e9 &amp; relation de service - Caf 33 - 2022<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/caf-rapport-activite.fr\/caf33-2022\/rubrique-organisme\/accessibilite-et-relation-de-service\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Accessibilit\u00e9 &amp; relation de service - Caf 33 - 2022\" \/>\n<meta property=\"og:description\" content=\"Des accueils de proximit\u00e9 diversifi\u00e9s&nbsp; Les sites d\u2019accueil de la Caf de la Gironde proposent des rendez-vous avec des professionnels [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/caf-rapport-activite.fr\/caf33-2022\/rubrique-organisme\/accessibilite-et-relation-de-service\/\" \/>\n<meta property=\"og:site_name\" content=\"Caf 33 - 2022\" \/>\n<meta property=\"article:modified_time\" content=\"2023-06-28T11:43:12+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/caf-rapport-activite.fr\/caf33-2022\/wp-content\/uploads\/sites\/4\/2023\/06\/image-17.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/caf-rapport-activite.fr\/caf33-2022\/rubrique-organisme\/accessibilite-et-relation-de-service\/\",\"url\":\"https:\/\/caf-rapport-activite.fr\/caf33-2022\/rubrique-organisme\/accessibilite-et-relation-de-service\/\",\"name\":\"Accessibilit\u00e9 &amp; relation de service - Caf 33 - 2022\",\"isPartOf\":{\"@id\":\"https:\/\/caf-rapport-activite.fr\/caf33-2022\/#website\"},\"datePublished\":\"2023-01-19T11:09:16+00:00\",\"dateModified\":\"2023-06-28T11:43:12+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/caf-rapport-activite.fr\/caf33-2022\/rubrique-organisme\/accessibilite-et-relation-de-service\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/caf-rapport-activite.fr\/caf33-2022\/rubrique-organisme\/accessibilite-et-relation-de-service\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/caf-rapport-activite.fr\/caf33-2022\/rubrique-organisme\/accessibilite-et-relation-de-service\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/caf-rapport-activite.fr\/caf33-2022\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Rubriques\",\"item\":\"https:\/\/caf-rapport-activite.fr\/caf33-2022\/rubrique-organisme\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Accessibilit\u00e9 &amp; relation de service\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/caf-rapport-activite.fr\/caf33-2022\/#website\",\"url\":\"https:\/\/caf-rapport-activite.fr\/caf33-2022\/\",\"name\":\"Caf 33 - 2022\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/caf-rapport-activite.fr\/caf33-2022\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/caf-rapport-activite.fr\/caf33-2022\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/caf-rapport-activite.fr\/caf33-2022\/#organization\",\"name\":\"Caf 33 - 2022\",\"url\":\"https:\/\/caf-rapport-activite.fr\/caf33-2022\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/caf-rapport-activite.fr\/caf33-2022\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/caf-rapport-activite.fr\/caf33-2022\/wp-content\/uploads\/sites\/4\/2022\/12\/cropped-logo-Caf-33.png\",\"contentUrl\":\"https:\/\/caf-rapport-activite.fr\/caf33-2022\/wp-content\/uploads\/sites\/4\/2022\/12\/cropped-logo-Caf-33.png\",\"width\":512,\"height\":512,\"caption\":\"Caf 33 - 2022\"},\"image\":{\"@id\":\"https:\/\/caf-rapport-activite.fr\/caf33-2022\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Accessibilit\u00e9 &amp; relation de service - Caf 33 - 2022","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/caf-rapport-activite.fr\/caf33-2022\/rubrique-organisme\/accessibilite-et-relation-de-service\/","og_locale":"fr_FR","og_type":"article","og_title":"Accessibilit\u00e9 &amp; relation de service - Caf 33 - 2022","og_description":"Des accueils de proximit\u00e9 diversifi\u00e9s&nbsp; Les sites d\u2019accueil de la Caf de la Gironde proposent des rendez-vous avec des professionnels [&hellip;]","og_url":"https:\/\/caf-rapport-activite.fr\/caf33-2022\/rubrique-organisme\/accessibilite-et-relation-de-service\/","og_site_name":"Caf 33 - 2022","article_modified_time":"2023-06-28T11:43:12+00:00","og_image":[{"url":"https:\/\/caf-rapport-activite.fr\/caf33-2022\/wp-content\/uploads\/sites\/4\/2023\/06\/image-17.png"}],"twitter_card":"summary_large_image","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/caf-rapport-activite.fr\/caf33-2022\/rubrique-organisme\/accessibilite-et-relation-de-service\/","url":"https:\/\/caf-rapport-activite.fr\/caf33-2022\/rubrique-organisme\/accessibilite-et-relation-de-service\/","name":"Accessibilit\u00e9 &amp; relation de service - Caf 33 - 2022","isPartOf":{"@id":"https:\/\/caf-rapport-activite.fr\/caf33-2022\/#website"},"datePublished":"2023-01-19T11:09:16+00:00","dateModified":"2023-06-28T11:43:12+00:00","breadcrumb":{"@id":"https:\/\/caf-rapport-activite.fr\/caf33-2022\/rubrique-organisme\/accessibilite-et-relation-de-service\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/caf-rapport-activite.fr\/caf33-2022\/rubrique-organisme\/accessibilite-et-relation-de-service\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/caf-rapport-activite.fr\/caf33-2022\/rubrique-organisme\/accessibilite-et-relation-de-service\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/caf-rapport-activite.fr\/caf33-2022\/"},{"@type":"ListItem","position":2,"name":"Rubriques","item":"https:\/\/caf-rapport-activite.fr\/caf33-2022\/rubrique-organisme\/"},{"@type":"ListItem","position":3,"name":"Accessibilit\u00e9 &amp; relation de service"}]},{"@type":"WebSite","@id":"https:\/\/caf-rapport-activite.fr\/caf33-2022\/#website","url":"https:\/\/caf-rapport-activite.fr\/caf33-2022\/","name":"Caf 33 - 2022","description":"","publisher":{"@id":"https:\/\/caf-rapport-activite.fr\/caf33-2022\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/caf-rapport-activite.fr\/caf33-2022\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/caf-rapport-activite.fr\/caf33-2022\/#organization","name":"Caf 33 - 2022","url":"https:\/\/caf-rapport-activite.fr\/caf33-2022\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/caf-rapport-activite.fr\/caf33-2022\/#\/schema\/logo\/image\/","url":"https:\/\/caf-rapport-activite.fr\/caf33-2022\/wp-content\/uploads\/sites\/4\/2022\/12\/cropped-logo-Caf-33.png","contentUrl":"https:\/\/caf-rapport-activite.fr\/caf33-2022\/wp-content\/uploads\/sites\/4\/2022\/12\/cropped-logo-Caf-33.png","width":512,"height":512,"caption":"Caf 33 - 2022"},"image":{"@id":"https:\/\/caf-rapport-activite.fr\/caf33-2022\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/caf-rapport-activite.fr\/caf33-2022\/wp-json\/wp\/v2\/rubrique-organisme\/241"}],"collection":[{"href":"https:\/\/caf-rapport-activite.fr\/caf33-2022\/wp-json\/wp\/v2\/rubrique-organisme"}],"about":[{"href":"https:\/\/caf-rapport-activite.fr\/caf33-2022\/wp-json\/wp\/v2\/types\/rubrique-organisme"}],"wp:attachment":[{"href":"https:\/\/caf-rapport-activite.fr\/caf33-2022\/wp-json\/wp\/v2\/media?parent=241"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}