{"id":1889,"date":"2026-04-15T16:40:27","date_gmt":"2026-04-15T14:40:27","guid":{"rendered":"https:\/\/caf-rapport-activite.fr\/caf17-2025\/?post_type=temp-fort&#038;p=1889"},"modified":"2026-04-15T16:40:29","modified_gmt":"2026-04-15T14:40:29","slug":"solidarite-a-tous-les-etages","status":"publish","type":"temp-fort","link":"https:\/\/caf-rapport-activite.fr\/caf17-2025\/temp-fort\/solidarite-a-tous-les-etages\/","title":{"rendered":"Solidarit\u00e9 \u00e0 tous les \u00e9tages"},"content":{"rendered":"\n<p>Depuis le 1er mars 2025, les quelques 60 000 b\u00e9n\u00e9ficiaires du Rsa et de la prime d&rsquo;activit\u00e9, en Charente-Maritime, connaissent un changement important dans leur d\u00e9claration :<\/p>\n\n\n\n<ul>\n<li>elle est d\u00e9sormais <strong>pr\u00e9remplie <\/strong>avec le <strong>montant net social<\/strong><\/li>\n\n\n\n<li>les trimestres de r\u00e9f\u00e9rence vous changer.<\/li>\n<\/ul>\n\n\n\n<p>Ces changements pouvaient perturber, questionner et g\u00e9n\u00e9rer des contacts mais ils avaient surtout vocation \u00e0\u00a0<strong>faciliter l&rsquo;acc\u00e8s aux droits<\/strong>\u00a0pour nos allocataires.<\/p>\n\n\n\n<h3 id=\"beaucoup-de-communication-pour-rassurer\">Beaucoup de communication pour rassurer<a href=\"https:\/\/cafdoc.sharepoint.com\/sites\/intranet-org171-local\/SitePages\/Actualit%C3%A9s\/Pr%C3%A9-remplissage-des-d%C3%A9clarations---c'est-parti-!.aspx#beaucoup-de-communication-pour-rassurer\"><\/a><\/h3>\n\n\n\n<p><strong>Un dispositif de communication important<\/strong>&nbsp;a \u00e9t\u00e9 mis en place au niveau national avec plusieurs supports en ligne :&nbsp;<a href=\"https:\/\/www.caf.fr\/allocataires\/actualites\/actualites-nationales\/rsa-prime-d-activite-verifiez-validez-c-est-declare\" target=\"_blank\" rel=\"noreferrer noopener\">actu<\/a>,&nbsp;<a href=\"https:\/\/youtu.be\/N3UEKizQiGo?si=IHQDCwypiEg1J1Yp\" target=\"_blank\" rel=\"noreferrer noopener\">vid\u00e9o<\/a>,&nbsp;<a href=\"https:\/\/www.caf.fr\/allocataires\/actualites\/actualites-nationales\/nouvelle-declaration-trimestrielle-rsa-et-prime-d-activite-nos-reponses-vos-questions\" target=\"_blank\" rel=\"noreferrer noopener\">page questions r\u00e9ponses<\/a>, documents \u201cFalc\u201d (faciles \u00e0 lire et \u00e0 comprendre)\u2026.<\/p>\n\n\n\n<h3>Une op\u00e9ration exceptionnelle d&rsquo;appels sortants pour anticiper et rassurer les usagers<\/h3>\n\n\n\n<p>Samedi 22 f\u00e9vrier, plusieurs coll\u00e8gues des services des prestations et de la relation de service niveau1 \u00e9taient mobilis\u00e9s pour traiter des dossiers.<\/p>\n\n\n\n<p>En compl\u00e9ment et de mani\u00e8re exceptionnelle, un appel \u00e0 volontariat avait \u00e9t\u00e9 lanc\u00e9 aupr\u00e8s des autres services pour r\u00e9aliser une op\u00e9ration de sensibilisation des b\u00e9n\u00e9ficiaires de la prime d&rsquo;activit\u00e9. Cette action s&rsquo;inscrivait \u00e9galement dans le cadre de la mise en place de la <strong>solidarit\u00e9 \u00e0 la source<\/strong>.<\/p>\n\n\n\n<p>22 coll\u00e8gues issus des services supports (ressources, direction et Dcf) ont ainsi \u00e9mis&nbsp;<strong>916 appels<\/strong>&nbsp;t\u00e9l\u00e9phoniques entre 9h et 15h :<\/p>\n\n\n\n<ul>\n<li>400 contacts directs avec les allocataires<\/li>\n\n\n\n<li>516 messages laiss\u00e9s sur des r\u00e9pondeurs.<\/li>\n<\/ul>\n\n\n\n<figure class=\"is-layout-flex wp-block-gallery-1 wp-block-gallery has-nested-images columns-default is-cropped\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"919\" data-id=\"1893\"  src=\"https:\/\/caf-rapport-activite.fr\/caf17-2025\/wp-content\/uploads\/sites\/29\/2026\/04\/SAS_hreuresupp_220225-5-1024x919.jpg\" alt=\"\" class=\"wp-image-1893\" srcset=\"https:\/\/caf-rapport-activite.fr\/caf17-2025\/wp-content\/uploads\/sites\/29\/2026\/04\/SAS_hreuresupp_220225-5-1024x919.jpg 1024w, https:\/\/caf-rapport-activite.fr\/caf17-2025\/wp-content\/uploads\/sites\/29\/2026\/04\/SAS_hreuresupp_220225-5-300x269.jpg 300w, https:\/\/caf-rapport-activite.fr\/caf17-2025\/wp-content\/uploads\/sites\/29\/2026\/04\/SAS_hreuresupp_220225-5-768x690.jpg 768w, https:\/\/caf-rapport-activite.fr\/caf17-2025\/wp-content\/uploads\/sites\/29\/2026\/04\/SAS_hreuresupp_220225-5-1536x1379.jpg 1536w, https:\/\/caf-rapport-activite.fr\/caf17-2025\/wp-content\/uploads\/sites\/29\/2026\/04\/SAS_hreuresupp_220225-5.jpg 1607w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"808\" height=\"1024\" data-id=\"1892\"  src=\"https:\/\/caf-rapport-activite.fr\/caf17-2025\/wp-content\/uploads\/sites\/29\/2026\/04\/SAS_hreuresupp_220225-2-808x1024.jpg\" alt=\"\" class=\"wp-image-1892\" srcset=\"https:\/\/caf-rapport-activite.fr\/caf17-2025\/wp-content\/uploads\/sites\/29\/2026\/04\/SAS_hreuresupp_220225-2-808x1024.jpg 808w, https:\/\/caf-rapport-activite.fr\/caf17-2025\/wp-content\/uploads\/sites\/29\/2026\/04\/SAS_hreuresupp_220225-2-237x300.jpg 237w, https:\/\/caf-rapport-activite.fr\/caf17-2025\/wp-content\/uploads\/sites\/29\/2026\/04\/SAS_hreuresupp_220225-2-768x973.jpg 768w, https:\/\/caf-rapport-activite.fr\/caf17-2025\/wp-content\/uploads\/sites\/29\/2026\/04\/SAS_hreuresupp_220225-2-1213x1536.jpg 1213w, https:\/\/caf-rapport-activite.fr\/caf17-2025\/wp-content\/uploads\/sites\/29\/2026\/04\/SAS_hreuresupp_220225-2-1617x2048.jpg 1617w\" sizes=\"(max-width: 808px) 100vw, 808px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"751\" data-id=\"1891\"  src=\"https:\/\/caf-rapport-activite.fr\/caf17-2025\/wp-content\/uploads\/sites\/29\/2026\/04\/SAS_hreuresupp_220225-6-1024x751.jpg\" alt=\"\" class=\"wp-image-1891\" srcset=\"https:\/\/caf-rapport-activite.fr\/caf17-2025\/wp-content\/uploads\/sites\/29\/2026\/04\/SAS_hreuresupp_220225-6-1024x751.jpg 1024w, https:\/\/caf-rapport-activite.fr\/caf17-2025\/wp-content\/uploads\/sites\/29\/2026\/04\/SAS_hreuresupp_220225-6-300x220.jpg 300w, https:\/\/caf-rapport-activite.fr\/caf17-2025\/wp-content\/uploads\/sites\/29\/2026\/04\/SAS_hreuresupp_220225-6-768x563.jpg 768w, https:\/\/caf-rapport-activite.fr\/caf17-2025\/wp-content\/uploads\/sites\/29\/2026\/04\/SAS_hreuresupp_220225-6-1536x1126.jpg 1536w, https:\/\/caf-rapport-activite.fr\/caf17-2025\/wp-content\/uploads\/sites\/29\/2026\/04\/SAS_hreuresupp_220225-6.jpg 1684w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Depuis le 1er mars 2025, les quelques 60 000 b\u00e9n\u00e9ficiaires du Rsa et de la prime d&rsquo;activit\u00e9, en Charente-Maritime, connaissent [&hellip;]<\/p>\n","protected":false},"featured_media":1891,"parent":0,"menu_order":0,"template":"","activite":[2],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.11 - 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