{"id":1586,"date":"2025-03-05T16:20:44","date_gmt":"2025-03-05T15:20:44","guid":{"rendered":"https:\/\/caf-rapport-activite.fr\/caf17-2024\/?post_type=temp-fort&#038;p=1586"},"modified":"2025-03-14T13:40:42","modified_gmt":"2025-03-14T12:40:42","slug":"les-mediateurs-referents-en-mission-a-la-rochelle","status":"publish","type":"temp-fort","link":"https:\/\/caf-rapport-activite.fr\/caf17-2024\/temp-fort\/les-mediateurs-referents-en-mission-a-la-rochelle\/","title":{"rendered":"Les m\u00e9diateurs r\u00e9f\u00e9rents en mission \u00e0 La Rochelle"},"content":{"rendered":"\n<p><br>Une r\u00e9union du groupe de travail national des m\u00e9diateurs a \u00e9t\u00e9 organis\u00e9e les jeudi 19 et vendredi 20 septembre 2024 au sein des locaux de la Caf de la Charente-Maritime, \u00e0 la Rochelle.<br><br>Nous avons ainsi accueilli <a href=\"https:\/\/www.linkedin.com\/in\/ACoAAChtztYBjlGF6YVuU5FO-9fnbXHykmxHap0\"><\/a>Christelle DUBOS m\u00e9diatrice nationale ainsi que les m\u00e9diatrices de la Caisse nationale, accompagn\u00e9es de 15 m\u00e9diateurs r\u00e9f\u00e9rents de r\u00e9gion. <br><\/p>\n\n\n\n<h3>Quelle est la mission du m\u00e9diateur administratif ?<\/h3>\n\n\n\n<p>\u00catre <em>m\u00e9diateur <\/em>vise \u00e0 concourir \u00e0 la r\u00e9solution des blocages administratifs ou des litiges entre la Caf et ses usagers afin de favoriser la d\u00e9termination du juste droit et l&rsquo;acc\u00e8s aux droits. Leur mission est de restaurer le dialogue en brisant le sentiment d&rsquo;isolement administratif.<br>Les r\u00e9f\u00e9rents m\u00e9diateurs ont pour mission de servir de coordinateur dans leur r\u00e9gion : ils animent le r\u00e9seau r\u00e9gional des m\u00e9diateurs et participent au groupe national o\u00f9 ils font remonter les constats de leurs r\u00e9gion.<br><br>Les objectifs de cette rencontre :<\/p>\n\n\n\n<ul>\n<li>pr\u00e9senter la t\u00e9l\u00e9proc\u00e9dure de la m\u00e9diation administrative&nbsp;(qui a \u00e9t\u00e9 mise en place en novembre).<\/li>\n\n\n\n<li>organiser les ateliers du s\u00e9minaire m\u00e9tier.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-4-3 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Interview de Christelle DUBOS, m\u00e9diatrice nationale\" width=\"500\" height=\"375\" src=\"https:\/\/www.youtube.com\/embed\/JGGNNasiW3o?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Une r\u00e9union du groupe de travail national des m\u00e9diateurs a \u00e9t\u00e9 organis\u00e9e les jeudi 19 et vendredi 20 septembre 2024 [&hellip;]<\/p>\n","protected":false},"featured_media":1588,"parent":0,"menu_order":17,"template":"","activite":[11],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.11 - 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